Susan Greene and Associates - Strategies to Increase Access To Health Care

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Assessing Clinical Capacity to Increase Access to Care

Assessing clinical capacity involves both science and a little bit of art. In our experience, clinical capacity is impacted by much more than just provider productivity. FQHCs and other ambulatory safety net providers, face numerous complexities in providing care, including patient populations that face significant financial, logistical and cultural barriers to care. SGA’s approach allows us to identify and understand these complexities while also capturing data and making observations on more traditional operational issues such as patient and provider scheduling, the usage of the clinic facility, and provider flexibility toward change.

In addition, when increasing numbers of patients are uninsured, it becomes crucial to have an effective eligibility screening process in place to ensure patients are participating in public insurance programs for which they are eligible and to have a sliding fee scale and cash collection policy that motivates patients to access care at the appropriate location(s). Providers and health centers must have policies in place that enable clients to relate to them as a “medical home”.

Project outcomes may include:

  • Increasing clinical capacity by removing barriers to improving provider productivity
  • Establishing provider benchmarks and creating incentives for all clinical and front office staff
  • Align scheduling with productivity targets
  • Align clinic processes with patient needs
  • Improve patient eligibility screening and accurate placement on a sliding fee scale
  • Establish procedures to serve as a primary care medical home

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Our Clients:

 

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